FAQ
Frequently Asked Questions
At ALT Interiors, we are here to make your shopping experience simple, clear, and enjoyable.
If you need further assistance, please contact us at contact@altinteriors.ca
We regularly monitor and update our inventory. If a product is listed on our website, it is typically available.
In the rare case of a stock change, our team will notify you within 24 to 72 business hours.
Yes. Our online collection is a curated selection of our most trusted pieces. If you are looking for something specific, feel free to reach out and we will do our best to source it for you.
Yes. Our team offers complimentary design support to help you select pieces that work in your space.
Our collection is built from real world experience. Every piece has been selected based on how it performs in actual homes. We focus on affordable luxury furniture that is timeless, versatile, and proven to elevate a space.
Payment is processed at the time of purchase. You will receive an order confirmation email once your transaction is complete.
Orders can be cancelled or modified within 24 hours of purchase. After that, orders are processed and may be subject to fees.
Yes. Discount codes can be applied at checkout. Please note they apply to regular priced items only unless otherwise stated.
We currently ship across Canada and the United States. For international orders, please contact our team to explore available options.
Orders are typically processed within 1 to 3 business days. Shipping timelines vary based on location and product availability.
Not always. Larger orders or items from different suppliers may arrive in separate shipments.
Our standard delivery is to your door or building entrance. Assembly and in home setup are not included, but may be arranged upon request.
Returns are subject to approval and applicable fees. Items must be unused, in original packaging, and requested within 7 days of delivery.
Yes. Custom, made to order, sale, and final sale items cannot be returned.
Approved returns may be subject to restocking fees and shipping costs.
We strive to represent all products accurately. However, variations in colour, texture, and finish may occur due to lighting, materials, and screen settings.
Yes. Every piece is carefully selected based on durability, design, and performance in real homes. Our goal is to offer a high end look at a more accessible price point.
Yes. Once your order is ready, our team will notify you with pickup instructions.
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