Store Policy
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At ALT Interiors, we are committed to delivering a seamless and elevated shopping experience. Please review the following policies before making your purchase.
We understand that sometimes a return may be necessary. Please note that all returns are subject to approval and applicable fees.
If you have any questions before making a purchase, we encourage you to connect with our team. We are here to help you select pieces that are the right fit for your space.
Return Eligibility
To be considered for return, items must:
- Be unused and uninstalled
- Be in original packaging with all materials and documentation
- Be in the same condition as received
- Be requested within 7 days of delivery or pickup
Items that have been installed, altered, or removed from original packaging are not eligible for return.
Return Fees
Approved returns are subject to:
- A restocking fee of 35%
- Non-refundable original shipping costs
- Return shipping costs at the customer's expense
Please do not bring or send anything back to us without first getting approval from our team.
Return Process
To initiate a return, please contact us within 48 hours of delivery. Once your return request is submitted, our team will review and respond with next steps.
- You have 48 hours from delivery to request a return
- If approved, the item must be returned within 5 days of approval
- The customer is responsible for both the original shipping costs and the return shipment. We do not offer return shipping labels
- We recommend all returns be sent insured and with tracking, as we cannot be held responsible for lost or damaged products
- If the item is damaged during return transit, our team will evaluate and refund an appropriate amount based on its condition
- Please allow 3–7 business days from the date of receipt at our warehouse for us to conduct a quality review
- You will receive an email once the return has been processed. Please allow 5–7 business days for the refund to appear in your account
- Depending on what was approved, we will either issue a refund to your original payment method or provide store credit
The following items are final sale and cannot be returned or exchanged:
- Custom or made to order items
- Modified items or special requests
- Sale, clearance, or discounted items
- Bulk orders or large quantity purchases
- Accessories, parts, or specialty components
Clearance & Open Box
Clearance and open box items are final sale and cannot be returned or exchanged.
These items may include display models or limited inventory pieces. Any visible imperfections will be communicated prior to shipping.
Shipping & Delivery Details
Orders are typically processed within 1 to 3 business days. Once your order is placed, you will receive a confirmation email. If there are any changes to product availability or lead times, our team will notify you within 24 to 72 business hours.
We currently ship across Canada and the United States. For international inquiries, please contact us. At this time, we do not ship to PO boxes.
Please note that occasional delays or backorders may occur. We will always communicate updates as quickly as possible.
Shipping costs are calculated based on the size of the item, delivery location, and carrier requirements. If additional shipping fees are required, a member of our team will contact you with options before processing.
- Large or oversized items may require specialized freight carriers
- Orders with multiple items may ship separately and arrive at different times
- Duties, tariffs, or import fees (for U.S. orders) are the responsibility of the customer
All standard deliveries are door-to-door. Delivery teams do not enter the home, bring items inside beyond the entry point, or provide assembly services. For condos or apartment buildings, delivery will be made to the lobby or designated receiving area.
White Glove Delivery
White Glove Delivery is available at an additional cost and includes inspection, assembly, in-home setup, and packaging removal.
For White Glove deliveries within condominiums or apartment buildings, all service bookings such as elevator reservations must be handled by the customer in advance.
Pick-Up
Once your order is ready for pickup, you will be notified by our team. Please bring your order confirmation and valid identification.
Pickup is available during scheduled hours. Details will be provided once your order is ready.
We are unable to store or hold items for extended periods without prior approval. If storage or delayed pickup is requested and approved, additional fees may apply.
Orders may be cancelled or modified within 24 hours of purchase without penalty. After 24 hours, orders are typically in processing with our suppliers and may be subject to restocking or cancellation fees.
We will always do our best to assist, but changes cannot be guaranteed once an order has been placed.
Address Changes to Shipping & Delivery
We will attempt to update your shipping address upon request, however changes cannot be guaranteed once an order has been processed.
ALT Interiors is not responsible for incorrect shipping details provided upon checkout.
Delivery Issues
If a delivery is missed due to any of the following, additional charges such as redelivery or storage fees may apply and will be the responsibility of the customer:
- Incorrect address provided at checkout
- Inability to access the property
- No one available to receive the order
If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery by filling out the form at the bottom of this page.
We recommend inspecting orders upon arrival. If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival".
Please Note: Many of our products are sourced from natural materials, including wood, stone, and marble, selected for their richness and authenticity. As a result, variations in colour, veining, texture, and finish are to be expected. These natural distinctions are not imperfections, but rather a reflection of the material's inherent character and uniqueness. Accordingly, such variations will not be considered defects or valid grounds for return or exchange.
All promotions and discounts must be applied at the time of purchase and cannot be added retroactively. Discount codes apply to regular priced items only unless otherwise specified.
Price Adjustments
Price adjustments may be requested within 7 days of purchase on full priced items only. Adjustments are issued as store credit and cannot be applied to sale or final sale items.
ALT Interiors does not provide in-house warranties. Any applicable warranties are provided directly by the manufacturer.
Need Assistance?
If you have any questions before or after your purchase,
our team is here to help.